Yelp Reviews Steven Isoldi 2017-12-05T23:21:54+00:00
These guys were fabulous when we called about a garage door opener install on our RV garage. They were responsive, timely and everything works perfectly. We asked them to check out our other door and they found the cables were fraying. They had new cables made for our custom height door and were back the next day to install them.
I had such a good experience with this company yet again I felt I should write a review. I've used this company three times now and each issue was handled quite well. I have the utmost confidence in this company; their staff is accommodating, courteous, knowledgeable, prompt, thorough, the list of adjective could go on. The first fix for one issue didn't quite take so they came out quickly resolve it the next day (they offered same day, but I couldn't accommodate). The best thing of all is that I was never upsold. The first issue we had I even asked if a new garage door was needed but instead he fixed it! That alone earned my repeat business and I'll trust them when it comes time for the costlier repairs.
I am so impressed, I just moved to Mesa 4 days ago and I was referred to this company since my garage door scared me to death it was so rickety. I worried it would fall on my car or worse!
We purchased a new home(6/15) and was in need of a garage door company to install a new opener and move the existing opener to another door without one. I contacted three company's for quotes. One company quoted the work over the phone, but said the costs may be higher once they got there and wouldn't send anyone out unless I agreed to their terms at that time. One company sent someone out and had very high costs. The other was A Better Garage Door Company. I sent them an email, they responded quickly and gave me a quote. I reconfirmed the quote 24 hours later via email and the technician came out on the day/time as promised.
Well...Ya know that dreadful feeling when you that loud noise from the Garage? And you go out there and see that the spring has blown? Well, I've had amazing results with A Better Garage Door Company, so it was of course my 1st call. They said they would work me in the next day and a tech would give me a call. And by 9am, I had that call with a 2 hour window of service. That's pretty amazing for "getting worked in". Got a call 2 hours later saying he could be early if that was the acceptable. Javier was the technician who explained what needed to be done, and how he would accomplish it. He was courteous, efficient, and extremely professional. Garage door fixed, and he tuned everything and never tried to sell anything more that what was required. HIGHLY recommend this company for anyone needing garage servicing.
So we just got home from picking up Chinese food, washed our hands, grabbed our forks, took two bites and then......BOOM!!!
These guys are great. They show up on time, they don't give you the hard upsell, they are professional, quick and nice. The garage door spring broke on our door. Unfortunately they couldn't get to us until the next day (this is a small company, there are only 2 technicians, one of whom is the owner), but they were the most reasonably-priced and kept their committment to get out there when they said they'd get there. They did suggest (and I agreed to) switching from a single spring to a double spring (it's a double garage door) and if I recall the additional cost was only about $40 and the anticipated lifetime goes up by over 50%. Anyone who can think beyond tomorrow recognizes a good tradeoff like that.